Buying a Vehicle
5. Unhappy?
Unhappy. . . want to complain?
If you are not happy with the way the claim has been handled or you and the insurance company cannot agree on the amount to be paid, make a formal complaint to your insurance company or the insurance agent.
If the problem is still not resolved to your satisfaction you can make a complaint to the:
Insurance Ombudsman Services (IOS)
An independent complaints scheme dealing with complaints about general insurance companies and their agents. The scheme is free to use and its decisions are binding upon the insurance company.
Phone: 1300 780 808 (local call rate)
Email: ios@insuranceombudsman.com.au
Website: www.insuranceombudsman.com.au
PO Box 561
Collins Street
West Melbourne VIC 8007
Fax: (03) 9621 2060